Frequently Asked Questions

How can I get a formal quote?
For a simple quote, you can place your items in the shopping cart and simply print the page before ordering. For a formal quote, locate your distributor by clicking here. If you are in the United States, you have options: • Contact us at [email protected] or by calling 866.606.1974 (US only), and we will help you find what you need. • If you know exactly what you want, place the products in your cart. Then, when you check out, select "Do Not Ship, Quote Only" for the Shipping Method and "Quote Request" for the Payment Type. These options are found on the second page after you enter your contact information. We will put together a formal quote and get it back to you as soon as possible.
I forgot my password for login.
Click on the "My Account" link that is located in the top right corner of this webpage. Enter your user name and click on the Forgot Password link.
I purchased a product and need to speak to someone in Technical Support about its use.
Inside the USA, our Technical Support Department is available from 8am - 6pm EST. You can call our toll-free phone number 866-606-1974 to speak with someone. If you are outside the USA, please contact your distributor. Alternatively, you can submit an online ticket by going to (Support>Technical Support). We will respond in a timely manner, because your satisfaction is our goal.
How do I place an order?
Orders can be placed online by adding your products to the shopping cart. If you would like to talk with a knowledgeable representative, you can locate your distributor's information by clicking here. To speak with someone from North America, contact our main office: World Precision Instruments 175 Sarasota Center Boulevard Sarasota, FL 34240-9258 [email protected] Tel: 941-371-1003 Toll-free (US only): 866-606-1974 Our Customer Service Representatives are available 8am - 6pm EST. Payment Methods For payment, we accept Visa, MasterCard, American Express credit cards, and Purchase Orders with approved credit. International Orders WPI has offices and distributors worldwide. Orders from countries covered by our international network should be directed to the appropriate office or distributor. View our Distributors page for information. If your country is not listed in our office and distributor network list, please contact our U.S. office to place an order. Terms & Conditions Track your Order
I need to return or exchange a product, what do I do?
All returns must go through our RMA (Return Merchandise Authorization) process. Please go to the Returns and Exchanges page, fill out the form and the RMA administrator will contact you with complete instructions.

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